VARIATIONS IN MATERIALS/ FINISHES
Natural materials such as marble and wood will have inherent variances in colour or grain pattern caused by nature.
Due to the natural variation in marble and wood, each piece may have a variation in how it accepts the finishing process. Small indentations in the finishes may occur and are not classed as defects, as in most cases these occur due to the finishes covering natural air pockets in the material.
Finishes on the bottom or interior facing surfaces will be finished as deemed fit such as with sealant or lacquer and will not be polished or finished similarly to the top surfaces unless specified.
Please note that your furniture may have colour or grain differences based on the swatches that had been selected
Example colour selected via swatches to be applied on the furniture may differ in shade due to the nature of the base material used.
VARIATIONS IN MEASUREMENTS
Measurements for the items will be made as close as possible to the technical drawings if provided.
As the items are hand made, minor variations up to 2cm-3cm may occur, however it will not affect the aesthetics and stability of the end product.
Louve Luxe reserves the right to adjust the dimensions of our custom made products, as we deem fit for use and stability.
VARIATIONS FROM DRAWINGS & ILLUSTRATIONS
Drawings and Illustrations are for reference only and should be considered illustrative.
By making a purchase, you acknowledge the presence of the above mentioned variances which are not considered as manufacturing defects.
ORDER TO DELIVERY LEAD TIME
No cancellation of orders due to delayed fulfilment Lead times for made to order pieces or backorder pieces are approximately 6 to 8 weeks (most pieces) or 8 to 12 weeks (complex, multiple type of material), unless otherwise stated. While we do our best to ensure the timely fulfilment of your orders accordingly, external factors beyond our control may lead to delays.
The lead times communicated are thus not guaranteed, and orders may not be cancelled due to delayed fulfilment.
Logistical delays may further lengthen the order to delivery lead time however we will communicate duly thus arrangements can be made to better the situation whenever possible.
STORAGE FEES
Free storage up to a maximum of 1 month from the expected date of fulfilment Storage fees at 5% of the product value or 150SGD per item per month whichever is higher All delivery or collection arrangements will be made as soon as your pieces are ready for dispatch Any late requests are subject to discretion based on available space at our warehouse; chargeable at +5% of the product value per month.
Lack Of Reasonable Access For Successful Delivery
NO REFUND FOR FAILED OR UNMANAGEABLE DELIVERY
Delivery charges are based on the understanding that reasonable access is available. Please ensure the smooth transport of your purchases by checking measurements of furniture pieces against that of access areas or availability of alternative access such as cargo lifts.
Louve Luxe reserves the right to cancel the delivery should areas be deemed inaccessible by our outsourced delivery fleet. Unfortunately, no refunds will be made for both the delivery and the products in these instances.
ADDITIONAL CHARGES APPLY FOR STAIRWAY ACCESS
Should delivery be deemed possible by stairs, additional charges at S$40 per product per storey not accessible by elevator (applicable to stairs within landed properties or HDB maisonette) will be charged by the delivery fleet.
REFUND POLICY
Once an order has been confirmed and paid, Louve Luxe will carry out our work processes to make sure that your products are made and delivered. Thus we do not allow refund after 1 week after the payment of the invoice.
All sales are final, and the Company does not offer any money-back guarantees.
You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Unless proven that the item is structurally unsound and that endangers the Client.